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- Frequently Asked Questions -

Commonly Asked Questions
Can I fax you an order?
How do I join your newsletter?
Is my credit card information safe?
Do you have a catalog?
Do you require a minimum order?
Do you sell wholesale?
Shipping and Returns
How much is my shipping?
When will my order ship and what are my shipping charges?
What is the return policy?
International Shipping
Do you ship to my country?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
My Order
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
How do I return my product?
I received the wrong product.
My product is missing parts.
What is your return policy?
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
When will my order ship?
Buyer's Guide
How do I apply a credit that has been issued?
How do I buy/redeem a gift certificate?
Low Price Guarantee
How do I find my product?
Privacy Policy
How do I navigate the site?
How do I use a coupon?
Contact Information
How do I contact you?