creativegiftpackaging.com



Find quick answers to your questions below... or click on the online chat button at the left
Commonly Asked Questions
• Can I fax you an order?
• How do I join your newsletter?
• Is my credit card information safe?
• Do you have a catalog?
• Do you require a minimum order?
• Do you sell wholesale?
Shipping and Returns
• How much is my shipping?
• When will my order ship and what are my shipping charges?
• What is the return policy?
International Shipping
• Do you ship to my country?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
My Order
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• How do I return my product?
• I received the wrong product.
• My product is missing parts.
• What is your return policy?
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• When will my order ship?
Buyer's Guide
• How do I apply a credit that has been issued?
• How do I buy/redeem a gift certificate?
• Low Price Guarantee
• How do I find my product?
• Privacy Policy
• How do I navigate the site?
• Security
• How do I use a coupon?
Contact Information
• How do I contact you?