Terms and Conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. Creative Gift Packaging Terms and Policies:


ORDERING POLICY:
  • Please call 866-443-8706 or contact us by email if you have any questions about our products before ordering.
  • Stock status is listed on the website for your convenience and this is the stock status our computers are showing at the time your order is placed.
  • Once your order reaches our warehouse occasionally inventory may sometimes be off a little.
  • If the items you ordered are not available we will email you ASAP.
  • We include a packing slip with every order and the billing party will receive an invoice in the mail for orders that are shipped as a gift or dropshipped
  • You may log in to your account at any time and print a copy of your invoice.

SHIPPING POLICY:
  • All in stock product orders placed before 12:00 pm EST on Mon- Fri(excluding holidays) will be shipped the same day.
  • All orders placed after 12:00 pm EST will ship the following business day.
  • All orders placed for dropshipped items are shipped within 2-3 business days and will be shipped separate from the rest of your order.
  • Please check our transit chart for approximate delivery times.
  • The number of delivery days is based on the number of business days following the day of shipment (not including Saturday, Sunday, or holidays).
  • This approximation may vary, and weather-related delays are not subject to freight refunds or adjustments.
  • You are responsible for entering a complete and correct shipping address. If your package is returned to Creative Gift Packaging for incorrect delivery address or must be corrected by UPS for this reason or at your request we will charge your account the $11 fee incurred by UPS.
  • UPS does not ship to Po Boxes. You must provide a street address if you select UPS Ground.
  • We can bill your UPS account number for the shipping amount if you prefer,however we must charge a nominal charge of $1.50 for packing materials.
  • If you would like this service please enter this in the notes at checkout and provide us with your UPS account number and we will remove the shipping charge before charging your card.
  • We ship most orders in the United States and Canada by UPS. Lighter weight packages have the option to shipped by Priority mail by the Post office
  • Please see International shipment info below for more information regarding Canada Shipments. You may cancel your order if it has not been processed and shipped, however due to the fast turnaround it must be cancelled within 1 hour of placing your order by calling us at 866-443-8706 or emailing our sales team via our contact page.
  • As a courtesy to you, our valued customer, we want to let you know that your shipping cost may seem higher (as a percentage of your total order) on smaller orders. You may wish to increase your order or consolidate orders to decrease your overall shipping costs.
  • All orders that receive free shipping and later return their order will be charged a 30% restocking fee.

INTERNATIONAL SHIPMENTS:
  • We ship most orders in the United States and Canada by UPS. Lighter weight packages have the option to shipped by Priority mail by the Post office, however this service is not guaranteed or provide a reliable tracking service.
  • Duty and taxes are payable on most items imported into Canada. Applicable taxes are not calculated or charged during checkout.
  • The Broker selected by the carrier will determine the applicable duties and transportation fees into Canada. We have no way of knowing the cost of these fees up front so you the recipient will be responsible for paying all applicable duties, taxes and custom clearance fees invoiced by Broker.

RETURNS:
  • We strive to do our best, however if there is an error due to our fault or a manufacturers defect, please accept our apologies and contact us within 48 hours of receipt and we will gladly make it right.
  • Exchanges and returns (with the exception of special orders or dropshipped shreds ) are accepted within 30 days with a prior RMA#.
  • Customer is responsible for all shipping charges for items ordered incorrectly.
  • Please contact us for an RMA# before returning products as all products returned without an RMA number will be refused.
  • If package is refused at delivery to your shipping address by you the customer you will be charged the shipping to your location and the return shipping.
  • No closeout or discontinued items are eligible for return
  • A 25% restocking fee is applied for any orders that are returned that are no fault of Creative Gift Packaging Inc. with the exception if you the customer is willing to accept a product credit that will be applied to any future orders.
  • Please note that any return must be in new and unused condition and special orders for non- stock products are not eligible for refunds.
  • All seasonal merchandise cannot be returned within 45 days of the season or Holiday ( For example: No Christmas merchandise will be accepted after Nov 11th

PAYMENT INFO:
  • As a courtesy to you, our valued customer, we want to let you know that your shipping cost may seem higher (as a percentage of your total order) on smaller orders.
  • You may wish to increase your order or consolidate orders to decrease your overall shipping costs. We accept Visa, Mastercard, Discover, American Express and Paypal.
  • We also accept electronic checks by (paypal only) however if you choose this method your order is held for 7 business days until the check clears the bank.
  • We also accept Money orders however your order will not ship until your money order is received.
  • We must receive your money order within 7 days or your order will be canceled.

PRIVACY POLICY:
  • We will not share or sell your information. This information is collected for the sole purpose of billing and shipping needs.

TRADEMARKS:
  • All trademarks, pictures and trade names of creativegiftpackaging.com used in this site are trademarks or registered trademarks of Creative Gift Packaging Inc. and are not to be used without written consent from Creative Gift Packaging Inc.

LIMITATION OF LIABILITY:
  • Creative Gift Packaging Inc shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.

TYPOGRAPHICAL ERRORS:
  • In the event that a product is listed at an incorrect price, We reserve the right to refuse or cancel any orders placed for product listed at the incorrect price.
  • We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and or your credit card charged.
  • If your card has already been charged for the purchase and your order has been cancelled, we will issue a credit to your credit card account for the amount.